From initial onboarding to advanced optimization, our comprehensive support and training programs ensure your team maximizes SOLID platform value.
Round-the-clock technical assistance with dedicated support specialists who understand your SOLID configuration.
Critical issues resolved within 2 hours, standard requests within 24 hours
Personal point of contact who knows your facility operations and system setup
Screen sharing and remote system access for immediate problem resolution
Proactive system monitoring with performance optimization recommendations
Comprehensive learning programs designed for every user role, from basic navigation to advanced system administration.
Customized training paths for administrators, managers, technicians, and end-users
Self-paced video tutorials with hands-on exercises and knowledge assessments
Monthly expert-led sessions covering new features and best practices
SOLID Expert and Administrator certifications with continuing education credits
Comprehensive documentation, guides, and community resources to help you get the most from your SOLID platform investment.
Detailed user manuals, API documentation, and step-by-step configuration guides for all SOLID modules
Searchable knowledge base with common questions, troubleshooting steps, and quick solutions
Connect with other SOLID users, share best practices, and get peer-to-peer support
Our support team is standing by to help you resolve issues, answer questions, or provide guidance on optimizing your SOLID platform usage.
From initial onboarding to advanced optimization, our comprehensive support and training programs ensure your team maximizes SOLID platform value.
Round-the-clock technical assistance with dedicated support specialists who understand your SOLID configuration.
Critical issues resolved within 2 hours, standard requests within 24 hours
Personal point of contact who knows your facility operations and system setup
Screen sharing and remote system access for immediate problem resolution
Proactive system monitoring with performance optimization recommendations
Comprehensive learning programs designed for every user role, from basic navigation to advanced system administration.
Customized training paths for administrators, managers, technicians, and end-users
Self-paced video tutorials with hands-on exercises and knowledge assessments
Monthly expert-led sessions covering new features and best practices
SOLID Expert and Administrator certifications with continuing education credits
Comprehensive documentation, guides, and community resources to help you get the most from your SOLID platform investment.
Detailed user manuals, API documentation, and step-by-step configuration guides for all SOLID modules
Searchable knowledge base with common questions, troubleshooting steps, and quick solutions
Connect with other SOLID users, share best practices, and get peer-to-peer support
Our support team is standing by to help you resolve issues, answer questions, or provide guidance on optimizing your SOLID platform usage.
Kenya's leading integrated facilities management company with comprehensive solutions and expert services.
Leading organizations across Kenya, Tanzania, and Uganda trust Kusoya to manage their critical facility operations with proven results and 99.9% uptime guarantee.